Thursday, April 22, 2010

Mythic is AWESOME!


I got charged several times, for over $1000, BUT: MY MONEY CAME BACK!

READ THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello everyone,

Two weeks ago, a serious event occurred which
resulted in the unintended billing of some of our customers. For this and any
difficulties the event caused, we are truly sorry and today we wish to explain
what happened, and to make a renewed commitment to your trust and security. We
have taken this very seriously. In our 15 year history, trust has been the
foundation of our relationship with the gaming community and we intend to
rebuild that trust.

Between March 18 and April 7, our payment gateway, experienced a processing flaw that was beyond the scope of our control. Instead of being submitted for processing once, some transactions were submitted multiple times, resulting in some people being charged multiple times. On April 8, we determined what had happened and acted with urgency to arrange for bulk reversal of all erroneous charges. The majority of players saw the refund within 2-3 business days. Some banks did not post refunds until a few days later, a delay that was contingent on the banking institution. We worked quickly to inform affected players of the situation and understand the frustration this waiting period may have caused.

As a result of this event, we significantly increased customer service staffing who have been working with all impacted subscribers to waive any overdraft fees. The majority of the banks have waived these fees as they recognize the unusual nature of this event. In the rare cases that the banks have not reversed the charges, EA is covering the fee.

Once the corrective action was completed, we turned our attention to analyzing the
problem in more detail. We determined the root cause, developed a
definitive fix and implemented monitoring precautions that will allow us to
prevent similar situations from reoccurring. These steps have been in place
since April 13 with no further issues.

To be clear, at no point during this event was there a security breach or was subscriber account information compromised.

As of today, we believe we have resolved the issue. However, we
remain committed to assisting anyone who has been financially affected in ways
we are not aware. For any players still in need of assistance, please
contact our Billing Support department by calling 650-628-1001 from 10:00 AM EDT - 10:00 PM EDT, 7 days a week. For those outside of the U.S. who do not wish to make an international call, please create an in-game appeal; for instructions on
how to file an appeal click here. Over the past 15 years we have always
strived to do what’s best for our players. We are truly sorry, and want to work
to make things right and restore our relationship. We hope you will accept
this small token of our appreciation for your continued commitment to our


For starters all players will earn 100%
bonus experience and renown when killing enemies and monsters for two weeks. As well, during this time we’ll be hard at work designing and implementing a special vendor. This vendor will only accept special tokens that will be sent to your mailbox, using these two tokens each of your characters will be able to receive two of the following items:

Bottomless Black Dye

Bottomless White Dye

Imperial Griffon Mount (Order)

Enslaved Manticore Mount (Destruction)

WAR Tract
– earn a free level

Choose from any of these pets – Order: Imperial Hunting Hound
or Dwarf Keg Handler; Destruction: Warlord’s Fell Hound or the Goblin

Change your appearance with any of these illusion items: Skaven Skin
Cloak (skaven), Kossar’s Helm (bear), or the Signet of the Cursed Company



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